Terms & Conditions

Making a Reservation

  • A deposit of 50% of the total cost of the accommodation is payable on booking. The balance is due 4 weeks prior to arrival date. Online bookings will be confirmed on receipt of your deposit.
  • Telephone bookings will be held for 7 days pending receipt of deposit and online booking. On receipt of deposit the booking will be confirmed.
  • Provisional bookings will be cancelled if no deposit is received within 7 days.
  • Bookings within 4 weeks of arrival date are payable in full.

Arrivals & Departures

The Royal Mile Apartment will be available for you by 3pm, although we can be flexible if need be. The property must be vacated by 10am on day of departure.

Entry instructions will be provided via e-mail or telephone during the week of arrival.

Cleaning

The property should be left clean and tidy on departure and any damages must be reported prior to departure. Property left in a dirty or inappropriate manner may result in the forfeit of the £100 security deposit.

Pets

Pets are not allowed.

Smoking

There is no smoking on the premises.

Damages

All damages and losses will be charged in full.

Vehicles/Personal Property

As well as cancellation and curtailment insurance, clients are recommended to take out holiday insurance to cover loss or damage to personal effects.

Accessories and contents are left at their owner’s risk.

The proprietors will not be responsible for any loss or damage or any injury to persons not caused through the fault of the proprietor.

Holiday Protection

To minimise the cost and inconvenience of cancelled bookings we would strongly advise you to take out holiday insurance. You may have to forfeit the full cost of your holiday in certain circumstances.

Restriction on Rental

We reserve the right to remove person or persons from the property due to unreasonable behavior, damage to the property or exceeding the stated occupancy. In this case refund will be at the discretion of the owners.

Cancellation

If you have to cancel a reservation for any reason we must be notified by telephone immediately and cancellation must be confirmed in writing within 5 days of your telephone call. In the event of a cancellation we will make every effort to re-let the booking and you will be reimbursed in full. However we strongly advise that you take out insurance cover to prevent the following additional costs.

If we are unable to re-let, cancellation costs will be incurred as follows:

  • More than 8 weeks before booking commences your deposit will be forfeited
  • Less than 8 weeks you will be liable to pay the full cost of rental (i.e. deposit & full balance)

Availability

Each booking is made in good faith with the belief that the apartment will be available to the tenant on date stated. If for any reason due to circumstances outwith our control, the apartment is not available, we are unable to guarantee provision of alternative accommodation. In the event of this happening the deposit and full balance will be refunded in full. The tenant will have no further claim against the proprietor.

Tariff

Prices include electricity, linen, towels, digital TV and WiFi.